REALLY annoyed

advertised for ' WANTED CUTTLEBUG ALPHABET 'OLIVIA' ' a woman on UKS wrote and said I have an Olivia alpha send me an offer and it's yours - offered £20 and £5 for postage as the cuttlebug alphabets are heavy - an alphabet arrived today - it's CRAP - it's NOT a cuttlebug alphabet - turns out to be a quickutz alphabet called 'olivia' - I am so angry - I hope she will give me a FULL refund as this is ENTIRELY her fault. I woldn't mind if the alphabet was a decent one - but it's rubbish.